Overview

At Cookies, we are committed to providing our customers with top-quality cannabis products and stylish brand apparel. We want you to be completely satisfied with your purchase, but we understand that situations may arise where a refund or return is necessary. This refund and return policy outlines the guidelines and procedures for refunds and returns for purchases made on our website, bernercookies.co, and through email at support@bernercookies.co. Please carefully review the following policy before making a purchase.

 

1. Refund Eligibility:

 

a. Cannabis Products:

 

  • Due to legal restrictions and health regulations, we cannot accept returns or provide refunds for cannabis products once they have been opened or used.
  • If you experience any issues with the quality or potency of our cannabis products, please contact our customer support team at support@bernercookies.co within 48 hours of receiving the order. We will work with you to address the concern and find a suitable resolution.

b. Brand Apparel and Accessories:

 

  • We accept returns and provide refunds for brand apparel and accessories within 30 days from the date of purchase.
  • The items must be in their original condition, unworn, and with all original tags and packaging intact.

    2. Return Process:

    a. Initiating a Return:

    • To initiate a return for brand apparel and accessories, please contact our customer support team at support@bernercookies.co. Provide your order details, reason for the return, and any relevant information.
    • For cannabis product-related concerns, please follow the instructions provided by our customer support team when you contact them.

    b. Return Shipping:

    • If your return request is approved, we will provide you with a return shipping address.
    • You are responsible for the shipping costs associated with returning the product.
    • We recommend using a trackable shipping method to ensure the safe return of the items

    c. Return Condition:

    • All returned items must be in their original condition, unworn, and with all original tags and packaging intact.
    • Please ensure that the items are properly packaged to prevent damage during transit.
    • We reserve the right to reject a return if the items are not in acceptable condition.


      3. Refund Process:

      a. Inspection and Approval:

      • Once we receive the returned product(s), our team will inspect them to ensure they meet the return eligibility criteria.

      • If approved, we will process the refund.

      b. Refund Method:

      • Refunds will be issued using the original payment method used for the purchase.
      • Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.


        4. Non-Refundable Items:

      a. Cannabis Products:

      • Due to legal restrictions and health regulations, we cannot accept returns or provide refunds for opened or used cannabis products.

      b. Final Sale Items:

      • Items marked as final sale or purchased during a clearance sale, promotional event, or with a discount code are considered final sale and are not eligible for returns or refunds.

      1. Contact Information:

      If you have any questions or concerns regarding our refund and return policy, please contact our customer support team at support@bernercookies.co. We are available to assist you during our business hours, Monday through Friday, 9:00 AM to 5:00 PM PST.

      Note: This refund and return policy is subject to change without prior notice. Please refer to the most recent version of the policy available on our website for the most up-to-date information.

      By making a purchase on bernercookies.co, you acknowledge and agree to the terms and conditions outlined in this refund and return policy.